Privacy Policy

1. Introduction

Pixair AI ("we", "us", or "our") operates pixair.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect the following types of information:

• Account information — name, email address, and password when you register.
• Payment information - billing details processed securely through our payment provider (Whop). We do not store full card numbers.
• Uploaded content — product images you upload for AI processing.
• Usage data — pages visited, features used, timestamps, and browser/device information.
• Cookies — session cookies that keep you signed in, analytics cookies that help us improve the service, and advertising cookies (Google Ads conversion tracking) that measure the performance of our ad campaigns. See “Cookies and Advertising” below.

3. How We Use Your Information

• To provide, operate, and maintain the Pixair AI service.
• To process transactions and send related billing information.
• To generate AI product images based on your uploads.
• To send transactional emails (e.g., account confirmation, receipts).
• To monitor and analyze usage and trends to improve the service.
• To detect, prevent, and address technical issues or abuse.

4. Data Retention

We retain your account data for as long as your account is active or as needed to provide the service. Uploaded images are retained to fulfill your requests and may be deleted upon account closure or on request. You can request deletion of your data at any time by contacting us.

5. Sharing of Information

We do not sell your personal information. We may share data with:

• Service providers - third-party vendors who assist in operating our service (e.g., Supabase for database, Whop for payments, AI model providers for image generation).
• Advertising partners - Google, for measuring the performance of our ad campaigns (conversion tracking), subject to your cookie consent where required.
• Legal compliance — when required by law or to protect our rights.

6. Security

We implement industry-standard security measures including encrypted connections (HTTPS), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

7. Cookies and Advertising

We use Google Ads conversion tracking to understand which of our advertising campaigns lead to sign-ups. In the EEA, the United Kingdom, and Switzerland, advertising cookies are set only after you consent through our cookie banner, and we use Google Consent Mode so that no advertising identifiers are stored without your consent.

You can change your choice at any time using the “Cookie settings” link in the page footer. You can also opt out of personalized advertising by Google at adssettings.google.com.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Data portability (receiving your data in a machine-readable format).

To exercise these rights, contact us at the address below.

9. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@pixair.ai.